Insurance verification, claims follow-up, denial management, EOB tracking, AR cleanup, and patient outreach — handled by a dedicated team with 10+ years of US healthcare administrative operations experience.
Front- and back-office work that's repetitive, time-consuming, and pulls your staff off patient-facing work — handed off to a team that already knows it.
Eligibility checks, benefits confirmation, and pre-authorization for upcoming appointments — clearing the deck before patients arrive.
Prior auth submissions for procedures and imaging, follow-up with carriers, documentation gathering, and status tracking through approval.
Daily follow-up on aging claims, status checks with carriers, resubmission of corrected claims, and escalation of stuck claims.
Denial review, root-cause analysis, appeals submission with supporting documentation, and tracking through resolution.
EOB matching, payment posting, AR aging review, and follow-up on outstanding balances by carrier and patient.
Appointment reminders, balance follow-up, recall calls, treatment plan reminders — with your tone of voice and HIPAA-aware data handling.
Our healthcare admin team is hands-on experienced with the platforms below. For other systems, we ramp quickly — most of the work is the same logic across platforms, just different buttons.
Using a different EHR or PM system? Tell us what you run and we'll align our team to it.
Healthcare admin is too specific for ticket queues. You get a person (or team) trained on your specific payer mix, your specialty, and your operational quirks.
Specialty, payer mix, EHR/PM stack, current AR pain points, and where your front desk is stretched. We focus the engagement on the work that hurts most.
Trained on your specific systems, payers, and templates. Direct line into your team for questions and escalations from day one.
Daily and weekly reporting on AR, claims status, and follow-up volumes. Your front desk gets to focus on patients while we work the systems.
We follow your practice's data handling protocols, use only the access methods you approve (your EHR, your clearinghouse, your portals), and don't store PHI outside your systems. Specific compliance configurations — BAAs, restricted access, audit trails — are discussed and set up before any work begins.
Our teams overlap with all US time zones (Eastern through Pacific) for the majority of the US business day. Most healthcare admin work is async, so timing is rarely a bottleneck.
We've worked across primary care, dental, behavioral health, physical therapy, and specialty practices. The systems and workflows differ — the underlying admin work is similar.
Full-time dedicated team members on a flat monthly retainer. Pricing depends on whether voice work is included. The discovery call gives you a clear quote based on your specific needs.
Most practices see AR aging improve and front-desk time freed up within the first 60 days. The first weeks are heavy on onboarding; impact compounds from there.
Hand off the insurance, claims, and AR work to a dedicated team that already knows it. The discovery call gives you a clear scope and quote.
